Last updated: 28 September 2026
These terms apply when you use Beta Family, whether you test your app with us or test apps for others. Please read them before you create an account. How we handle personal data is described in our separate Privacy Policy.
In short:
- Companies buy test reports from Beta Family. Testers carry out tests for Beta Family as independent contractors, and we pay them.
- A company pays for its reports in advance. Reports that aren't delivered in a test round are returned as credits.
- Testers are paid per approved report, according to the reward ladder, through PayPal from $50. Before the first payout we verify the tester's identity.
- What testers see in a test is confidential.
- Swedish law applies.
The summary is here to help. The full terms below are what apply.
Part A. Terms for everyone
1. Who we are
Beta Family is provided by The B Family AB, company registration number 556926-5746, a Swedish company ("Beta Family", "we", "us"). You can reach us at info@betafamily.com.
2. The service
Beta Family is an online service where companies have their iOS and Android apps tested by real people and receive written test reports ("the Service"). A company creates a test with tasks and questions. It can invite its own testers for free, or order reports from testers in the Beta Family community. Testers try the app, follow the tasks and write a report.
3. Accounts
a) You must be at least 18 years old to create an account.
b) You create either a company account or a tester account. The information you give us must be true and kept up to date.
c) Each person may have one tester account. Accounts are personal. You may not share your account, sell it or let someone else use it.
d) Keep your password secret. You are responsible for what happens in your account. If you suspect that someone else has access to it, change your password and tell us straight away.
e) If you register on behalf of a company, you confirm that you are authorised to accept these terms on its behalf.
4. How we communicate
The Service has built-in messages between a company and the testers on its tests. We contact you by email about your account, your tests and your payments. By accepting these terms you also agree to receive our newsletter and, as a tester, invitations to tests. You can turn these off at any time under Settings or with the link in every email; messages about your account are part of the Service.
5. Acceptable use
You may not use the Service to:
- break the law or anyone else's rights;
- upload malware, or try to get into accounts, systems or parts of the Service you don't have access to;
- send builds with SuperSend that you don't have the right to share, or send them to people who haven't asked for them;
- test or probe the security of the Service without our written permission;
- scrape, copy or collect data from the Service by automated means;
- send spam, advertise or ask other users for money;
- harass, threaten or discriminate against anyone;
- give false information, create several accounts or otherwise try to manipulate tests, ratings or payments;
- do anything that overloads or disrupts the Service.
6. Our rights to the Service
The Service, our brand, our design and our software belong to Beta Family. You get a personal, non-exclusive, non-transferable right to use the Service under these terms. Nothing in these terms gives you a right to use our name or logo.
7. Suspension and closing accounts
a) You can close your account at any time: testers under Settings, companies by contacting us. Money and credits are handled as described in Part B and Part C.
b) We may suspend or close an account, remove content or stop a test if a user breaks these terms, if we suspect fraud or misuse, or if the law requires it. Where it's reasonable we tell you why first and give you a chance to put things right. In serious cases, such as fraud, we may act straight away.
c) If we close the Service entirely, we will tell you at least 30 days in advance and settle unused credits and earned rewards.
8. Changes to the Service and to these terms
a) We develop the Service all the time and may change or remove features.
b) We may change these terms. If a change is to your disadvantage, we tell you by email or in the Service at least 30 days before it applies. If you don't accept the change, you can close your account before it takes effect. If you keep using the Service after that, the new terms apply.
9. Availability and warranties
We do our best to keep the Service available and working, but we can't promise that it is always available or free of errors. We may need to take it down for maintenance. Apart from what these terms say explicitly, the Service is provided "as is".
10. Limitation of liability
a) Neither party is liable for indirect or consequential losses, such as lost profit, lost revenue or lost data.
b) Beta Family's total liability to a company is limited to what the company has paid us in the 12 months before the event that caused the damage. Our total liability to a tester is limited to the greater of USD 100 and the rewards we paid the tester in those 12 months.
c) These limits don't apply to damage caused intentionally or through gross negligence, or where the law doesn't allow liability to be limited. As a tester who is a consumer, you keep the rights that consumer law gives you.
11. Force majeure
Neither party is responsible for delays or failures caused by circumstances outside its reasonable control, such as a power cut, a network failure, a war, a pandemic, a strike or an authority's decision. Whoever is affected tells the other party without delay.
12. Other terms
a) We may transfer our rights and obligations under these terms to another company that takes over the Service. We will tell you if this happens.
b) If a provision of these terms is found to be invalid, the rest still applies.
c) Anything we agree separately in writing with a company takes precedence over these terms.
13. Governing law and disputes
These terms are governed by Swedish law. Disputes are settled by Swedish courts, with Stockholm District Court (Stockholms tingsrätt) as the first instance. As a consumer you may also bring a dispute to the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, arn.se), and you keep any right under the law to take a dispute to the courts where you live.
Part B. Terms for companies
14. Business customers only
Company accounts are for businesses. By creating one, you confirm that you use the Service for your business, even if you are a sole trader or an independent app developer. Consumer protection rules for purchases, such as the right of withdrawal, therefore don't apply to company accounts.
15. Tests
a) You create a test by describing your app and what should be tested, and by writing tasks and questions. You choose for each test whether it is public or private.
b) Public tests are listed on Beta Family, for example under Browse tests and on the start page. The listing includes the test's name, your company name, the platform, the app's icon, the description of the app and your introduction to what should be tested. Anyone can see this, including people who aren't logged in. Private tests are only shown to people with the invite link and to the testers in rounds you order.
c) We fetch the app's name, icon and description from the App Store or Google Play when you add a store link. You can edit the description.
d) You can invite your own testers to a test for free using the test's invite link. They need a Beta Family tester account, and these terms apply to them too.
e) By default a test is for everyone. You can choose a target group for your paid rounds: countries, an age range, genders and whether testers have kids at home. Only Beta Family testers who match can join those rounds; your own testers on the invite link aren't affected. The number of matching testers we show is an estimate, and a narrow target group can mean that fewer reports come in during a round. Reports that don't come in are returned as credits.
16. Ordering reports
a) You order a number of reports from Beta Family testers. The price per report is shown on our pricing page and when you order, in USD. VAT or sales tax is added where applicable.
b) You pay in advance by card through our payment provider Stripe. An order that isn't paid within an hour is cancelled.
c) When you start a test round, the round runs for 12 hours. During the round, Beta Family testers who match the test can join and submit a report. We select the testers, and we don't promise that any particular tester takes part.
d) If fewer reports are submitted than you ordered, the reports that are missing are returned to you as credits, one credit per report. A credit is valid for 18 months and is used automatically for your next order, oldest first. Credits have no cash value and can't be transferred to another company.
e) When you pay with credits, the order is paid immediately and no money is charged.
17. Pro subscription
a) With a Pro subscription, the rounds you start only include Verified Pro testers, who are testers on level 4 and 5 of the reward ladder. What applies to a round is decided when you start it: a round started while Pro is active is a Pro round.
b) Pro costs the monthly price shown on the pricing page, paid in advance by card through Stripe. The price per report stays the same.
c) The subscription renews automatically each month until you cancel it. You can cancel at any time under Account. It then ends at the end of the month you have paid for, and payments already made are not refunded.
d) We tell you at least 30 days in advance if the price changes.
18. Refunds
Payments for reports are not refunded. Reports that aren't delivered are handled as credits under section 16 d). If we make a mistake, for example charging you twice, we refund the amount. If you close your account, unused credits are forfeited unless we have agreed otherwise, or unless Beta Family is closing the Service.
19. Reports, ratings and quality
a) You can read the reports as testers submit them. Testers can edit a report until you have reviewed it.
b) You rate each report with three yes-or-no questions. Your rating affects the tester's level on the reward ladder. Please rate honestly and based on the quality of the work, not on whether you like what the tester found.
c) If a report clearly doesn't follow the instructions, is empty or looks fraudulent, let us know within 7 days of the round ending. We will look into it, and if we agree, you get a credit for that report.
d) We don't promise that testers find every bug or problem in your app. A report is one person's honest experience of your app.
20. AI summaries
You can have an AI summary made of the reports for a test. The summary is produced by an AI model from our provider Anthropic, based on the reports. It can contain mistakes, so read the reports themselves before making important decisions.
21. Your app and your content
a) You are responsible for your app, your test and everything you provide to us ("your Content"). You confirm that you have the right to have the app tested, and that your Content doesn't break the law or anyone else's rights. Your app and your Content may not contain malware, and may not contain illegal, pornographic, violent or discriminatory material.
b) Your tasks may not ask testers to make purchases with their own money, to give out sensitive personal data, or to share login details, payment details or ID documents. If testers need to log in, provide test accounts.
c) You keep all rights to your app and your Content. You give Beta Family the right to use your Content to provide the Service. That includes showing public tests in listings as described in section 15 b).
d) We may remove a test or your Content if it breaks these terms.
22. Testers' personal data
a) With each report you see information about the tester: their name, profile picture, age, gender, country, device, level and rating. On iOS tests, testers can choose to share their device's UDID with you; you may only use it to install builds of your app on that tester's device.
b) You may only use this information to evaluate the test and improve your app. When you process it, you are responsible for it as a separate controller under data protection law.
c) If your app collects personal data from testers while they test, you are responsible for that data and for giving testers the information the law requires.
d) You may not contact testers outside Beta Family, ask them for their contact details, or hire them directly for the same kind of work outside the Service. Use the built-in messages.
23. Results
The reports you receive are yours to use in your own business, for example to improve your app and to share within your organisation. We have the rights we need to them from our testers. We may use reports and ratings in anonymised and aggregated form, for example to improve the Service and the quality of our testers.
24. References
We may mention your company name and logo as a customer on our website and in our marketing. Tell us if you don't want us to, and we'll stop.
Part C. Terms for testers
25. You are an independent contractor
a) When you carry out a test, you do so as an independent contractor for Beta Family. You are not employed by Beta Family or by the company whose app you test, and these terms don't create an employment relationship.
b) You decide for yourself whether to take part in a test, and when and how you carry it out within the round. We don't promise that you'll get any particular number of tests.
c) Creating a tester account and using the Service is free.
26. Levels and qualification
a) As a new tester, you qualify by doing a free test from a company on Beta Family. When your first report on a public test is rated 3 stars or more, by the company or by Beta Family, you reach level 1 and can join paid tests.
b) After that, your level depends on how many tests you have done and your average rating, as described on the reward ladder. Free tests count too. Your level can go down if your average rating drops. We may also set or adjust a tester's level, for example for experienced testers from earlier versions of Beta Family.
27. Carrying out a test
a) Follow the instructions in the test. Answer honestly and in your own words, and base your answers on what you actually did in the app.
b) You carry out tests yourself. You may not let anyone else do the test for you, use someone else's account, or submit text you didn't write yourself.
c) In a paid round you have until the round ends to submit your report. A report that isn't submitted by then expires. It isn't paid, and you can join the next round of the same test.
d) You can edit a submitted report until the company has reviewed it.
e) You use your own device and internet connection. Install test apps only for the test, and remove them afterwards if the company asks you to.
28. Rewards
a) For a paid test you earn a reward per approved report. The size depends on your level at the time you join the round, as shown on the reward ladder and on the test before you join. You don't get paid for the time you spend, only per approved report.
b) A report is approved when it is submitted in time and follows the instructions. Reports may be rejected and are then not paid if they are empty, clearly don't follow the instructions, are copied, are written by someone else or by an AI tool on your behalf, or are otherwise fraudulent.
c) Free tests don't pay a reward, but count toward your level.
d) Your earned rewards are shown as a balance in your account. The balance is not a bank account, and no interest is paid on it.
29. Payouts
a) When your balance is at least USD 50, you can request a payout. We pay out through PayPal, usually once a month. You need a PayPal account in your name, and you are responsible for the PayPal address you give us being correct.
b) Before your first payout we verify your identity. You do this with our provider Stripe, by taking a photo of your ID document and a selfie. Stripe compares the two. We receive the result, not the pictures. If you don't want to use a selfie, contact us and we'll find another way to verify you. We may not pay out until your identity is verified.
c) We may hold back a payout while we investigate suspected fraud, several accounts belonging to the same person, or a breach of these terms. If we find that rewards were earned in breach of these terms, we may cancel them.
d) Any fees PayPal charges for receiving money are yours.
e) If you close your account, we pay out your balance if it's at least USD 50 and your identity is verified. A balance under USD 50 is forfeited. If an account has been inactive for 2 years, it is deleted and a balance under USD 50 is forfeited; we email you at least 30 days before, so you can log in and keep the account. If we close your account for a reason other than a breach of these terms, or close the Service, we pay out your whole balance once your identity is verified.
30. Taxes
You are responsible for declaring your rewards and paying any tax and social security contributions where you live. We may ask you for tax information if the law requires it, and we may report payments to the authorities where the law requires it.
31. Verified Pro
Testers on level 4 and 5 get the Verified Pro badge. It costs nothing. Companies with a Pro subscription only get Verified Pro testers in their rounds, so on those levels you can join more tests. If your level drops below 4, you lose the badge until you're back on level 4.
32. Confidentiality
a) In tests you see apps, features and information that aren't public yet. You must keep confidential everything you see and learn through a test, including the app, its content, the tasks and the company's messages. That means you may not show it, describe it, record it or share it with anyone other than Beta Family and the company. You may not copy, take apart or try to reverse engineer the app.
b) What the company has made public itself is not confidential. That includes the name and description of a public test on Beta Family and anything that's already in the App Store or on Google Play.
c) Screenshots and screen recordings are only allowed if the test asks for them, and they may only be used in your report.
d) The confidentiality applies for 5 years after the test, even if you close your account.
33. Rights to your reports
Your reports, answers and messages in tests are made for the company. You transfer all rights to them to Beta Family, which lets the company use them freely. We may use them in anonymised form to improve the Service. You won't be named when a report is used outside the Service.
34. Contact with companies
Talk to companies through the Service's messages. You may not contact a company outside Beta Family about a test, give it your contact details, or offer it paid testing outside the Service.